FC_CShero_CourtyardGardens 051624

Courtyard Gardens
Case Study

The Company

Courtyard Gardens offers senior living in a home-like setting where older adults can maintain a sense of dignity, purpose, and self-esteem. Courtyard Gardens pledges to serve with kindness, love, and professionalism while providing cost-effective quality care and demonstrating their commitment to all residents. 

The Business Challenge

Like other senior living facilities, Courtyard Gardens found it difficult to handle HR-related issues in-house due to limited administrative staff. Wanting to control costs, improve efficiencies, and maintain compliance with HR regulations, the company decided to explore outsourcing its HR-related functions. Specific issues included:

  • With more than 100 employees, they needed a better process for handling payroll, benefits, quarterly 941 reporting, W-2s, and I-9s.
  • With limited HR staff, it wasn't easy to remain current on changing HR regulations.
  • An increase in workers' compensation claims led to increased workers' comp rates. Improving their employee safety record while controlling rate increases became a priority.

The Solution

Courtyard Gardens selected FrankCrum as its outsourced partner for HR, benefits, and workers' compensation. Using a cross-functional team, FrankCrum provides the following: 

  • FrankCrum’s onboarding process allows for paperless submission of employee forms through the self-service tool, MyFrankCrum.
  • Loss control and risk management specialists are available to establish safety programs in accordance with OSHA guidelines and to develop safety manuals. 
  • The benefits team administers benefits and responds to questions.
  • The FrankCrum payroll coordinator sets up employer and employee tax deductions and payroll details for income tax, wage garnishments, SUTA, FUTA, unemployment tax, etc. 
  • HR specialists are available to respond to problems and take proactive steps such as developing an employee handbook and drafting policies.
Courtyard Gardens Case Study The Solution 051624

We’ve been working with FrankCrum for over a decade. We especially appreciate their guidance on risk management, HR law, and employee-related situations. It saves us a lot of time and resources.”

Helen Pinelli, Courtyard Gardens Assisted Living

The Results

After ten years, Courtyard Gardens is still pleased with its relationship with FrankCrum. Specific result areas include:
FrankCrum has decreased costs and improved control over workers' comp issues. The company has controlled rate increases and provided risk management guidance and training to improve employee safety and reduce the number of claims.
FrankCrum keeps Courtyard Gardens advised of HR law and insurance requirement changes, saving them time and resources. 
Courtyard Gardens relies on FrankCrum's staff to answer their HR-related questions and help them through various employee-related situations.
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