The Company

Founded in 1962 with a single shop in Seattle, Washington, Glass Doctor has grown into a nationally recognized provider of glass repair, replacement, and services for the residential, automotive, and commercial markets, with more than 275 locations across the U.S. and Canada. Part of the Dwyer Group, an international franchisor of service industry companies, Glass Doctor of Broward County has been owned and operated by Frank Klavon since 2004, following his tenure as a division manager at Safelite.

The Business Challenge

After several years with a payroll provider he found difficult and unresponsive, Klavon knew it was time for a change. The relationship had cost him more than frustration. The time spent navigating a cumbersome partnership had left him out of touch with the rising costs of his workers' compensation. With 12 employees in the field serving clients daily, he needed a more efficient approach to payroll and reporting, and a partner who could help bring his workers' comp costs under control.

The Solution

Klavon selected FrankCrum as his PEO, and the difference was immediate. FrankCrum took over employee onboarding—ensuring all forms and information are submitted correctly—and introduced online onboarding tools that made adding new hires significantly easier for both Glass Doctor and its employees. Payroll is now handled quickly and efficiently, with a specialist managing government reporting and forms. FrankCrum also provides workers' compensation coverage, giving Klavon the peace of mind to focus on what he does best: serving his customers.

The Results

Klavon summarizes FrankCrum services and notes the following results:

Savings

FrankCrum has helped Glass Doctor reduce workers' compensation costs, with the added flexibility of weekly premium payments that free up cash flow, a meaningful advantage for a small, field-based operation.

Personable Service

Klavon is in the customer service business himself, so he knows good service when he experiences it. He speaks highly of FrankCrum's people and the ease of working with the payroll staff, describing the relationship as one he genuinely enjoys. For a business owner who had grown accustomed to being left on hold, that difference is everything.

Glass Doctor